Fresno EOC WIC continues to offer eligible families services over the phone to prevent exposure to COVID-19. WIC participant, Entesar Shalabi has enjoyed the transition to phone appointments and new changes like the WIC Card.
“The staff are amazing,” Shalabi said. “They are friendly and always have things for the kids to do. But now that I call-in, it’s a lot quicker and I don’t have to bring the kids with me.”
With phone appointments Shalabi can stay home with her kids or talk with WIC staff on-the-go, making it a more convenient and easy for busy parents like her. Remote services allow participants to enroll and receive benefits such as access to nutrition and breastfeeding services.
“Ever since we moved to phone appointments it’s been a lot easier,” Shalabi said. “I can talk to staff whenever and wherever I go. I can sit there and have a whole conversation without worrying about my kids.”
Shopping has also become a lot more convenient. The WIC Card has made it easier to shop because there is no longer the hassle of waiting in line and using paper checks. The card works like a debit card, allowing customers to access their benefits by punching in a unique pin.
“The cashiers knew I always came with paper checks and sometimes they kept me at one register because they knew how long it took,” Shalabi said. “But now with the card and phone appointments, everything is so much faster.”
If you are pregnant, breastfeeding, or have children under five, you may be eligible for WIC benefits. Although physical locations are closed, WIC is available by phone and ready to help families receive nutritious food during this time. Learn more about WIC