TXT 4 HELP
TXT 4 HELP is a nationwide, 24-hour text-for-support service for teens in crisis. TXT 4 HELP counselors can provide support via text, and can offer additional suggestions for immediate help regardless of where you are.
Here’s how it works:
- Text the word “safe” and your current location (address, city, state) to 4HELP (44357).
- Within seconds, you will receive a message with the closest Safe Place site and phone number for the local youth agency.
- For immediate help, reply with “2chat” to text interactively with a trained counselor.
Safe Place Locations
Fresno EOC Sanctuary and Support Services program operates a network of more than 260 Safe Place sites throughout Fresno County including all Fresno Unified School District schools, select Wal-Mart stores, Boys and Girls Clubs, Neighborhood Resource centers, City of Fresno Parks and Recreation Centers, United Way and other youth-friendly sites.
Fresno Area Express (FAX) and Clovis Transit have designated every city bus as a mobile Safe Place.
From any FAX or Clovis Transit bus stop, a teen in crisis can board and inform the driver that they are in need of a “Safe Place.” Those two words activate a special policy that allows the youth on-board until a route supervisor is dispatched to meet them at the next bus stop. From there, the adolescent is safely transported to the Sanctuary Youth Shelter in downtown Fresno.
About Safe Place
What We Do
Safe Place program provides youth 12 – 18 years of age access to immediate help and safety through a network of community Safe Place sites that open the doors to at-risk youth. Find a Safe Place now.
Safe Place is a youth outreach program that connects businesses and volunteers to provide help and safety to youth facing abuse, neglect, bullying, serious family struggles, homelessness and more. The goal of Safe Place is to offer immediate help to any youth in crisis. As youth enter a designated Safe Place location and ask for help, trained volunteers connect them to appropriate assistance.
Safe Place is a national outreach program that began more than 25 years ago. Safe Place educates young people about the dangers of running away or trying to resolve difficult, threatening situations on their own. Since 1998, Fresno EOC Sanctuary and Support Services has administered the local Safe Place program and maintains a network of 300+ community Safe Place sites. Marked by the yellow and black diamond shaped “Safe Place” sign, these specially designated sites provide youth in crisis immediate interventions, supportive services, and professional referrals to Fresno EOC Sanctuary and Support Services including counseling, shelter, and case management.
The mission of Safe Place is to provide access to immediate help and supportive resources for all young people in crisis through a network of sites sustained by qualified agencies, trained volunteers, and businesses.
frequently asked questions
What is Safe Place?
Safe Place is a national youth outreach program designed to provide access to immediate help and safety for all young people in crisis. Nearly 20,000 locations across the country extend the doors of the local youth shelter by displaying Safe Place’s recognizable yellow and black diamond-shaped logo. Partnering businesses and community buildings that appeal to youth – such as fast food restaurants, convenience stores, fire stations, schools, public buses and libraries – connect kids looking for help with a local youth service agency. Most Safe Place agencies reach out to youth between the ages of 12 to 17 years old, although some agencies serve older and younger youth.
How does Safe Place work?
Should a youth need assistance, they can depend on any location with the Safe Place sign. The following steps describe how Safe Place is intended to work:
- Step One – The youth arrives at a designated Safe Place location (identified by a Safe Place sign or decal) and tells the first available employee that they need help.
- Step Two – The employee finds a quiet, comfortable place for the youth to wait while they call the local Safe Place agency.
- Step Three – The Safe Place agency calls the location back to identify a trained representative who will come to meet the young person at the location.
- Step Four – Within 20-30 minutes or less, the Safe Place volunteer or staff member will arrive to talk with the youth and transport them to the agency, if necessary, for counseling, support, a place to stay or other resources.
- Step Five – Once at the Safe Place agency, counselors meet with the youth and provide support, resources, and help. Family members or guardians are called to let them know that their child is safe. Agency staff makes sure the youth and their families receive the help and professional referrals they need.
Interested in becoming a Safe Place site?
Attend a Safe Place Orientation
Learn how your business/organization can become a designated Safe Place location.
Reserve your spot at the next Safe Place Orientation! (559) 475-8157